PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree
that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Back orders / Items on Back order
Sometimes an item can be on back-order due to insufficient inventory levels. You will have the choice to wait for the “back order date”, have a refund issued, receive store credit, or choose a different color for that item. If an item is expected to be on back order for 29 days or more we will automatically refund that item. If your order has multiple items and 1 or more items are on a “back order” status; we will ship all available items after processing the order in a timely fashion. Please note that if you choose to wait for an item on “back order”; once it becomes available we will ship that item(s) via Economy shipping. If you select a different style or color as a replacement to an item on “back order” this item will ship via standard shipping regardless of original shipping method selected.
We offer a 6 hour grace period to cancel your order on most shipments. If your order is expedited, you may not cancel as the order normally ships within 1 hour during normal business hours.
Refused shipments will incur a 30% restocking fee plus any freight charges accrued as a result of the refusal shipment. Orders refused as a result of an error on the part of Kry will not incur the above mentioned fees. Orders which have been opened, worn, or used will be returned to customer at their expense.
Credit Card Charge-backs/Disputes/Order Charge Policy
If you feel that you have somehow been billed incorrectly or there was a problem with your order, we encourage you to contact us first. We take theft of our merchandise very seriously.Upon placement of your order the credit card on file will be charged immediately so that we may begin to process your order. Occasionally, an item may not be available and you will receive notice as soon as possible. If you would like to wait for the back ordered item to return to stock and go on “back order status” then the original transaction will not be refunded and will ship when available. If you would prefer to not have your credit card remain debited while you await the arrival of the desired stock, please contact us and we will refund your order in full. A new order would need to be placed when the stock arrives.